Incoete Inform
on On Murray Web Site
Murray web site is stingy about informon on its own p
. The inform
on on the lawn mowers is not more than three or four sentences on each p
. With such stinginess, it is no wonder that the p
does not get a proper publicity and the result is reduced sale of p
. Add to this number of co
ts and the result is a diss
sfied c
r.
More Negve Than Positive - Murray Lawn mowers
Murray lawn mowers do not seem to enjoy a market reputon for better p
. Many p
s and many c
r co
ts seems to tarnish reput
on of Murray lawn mowers. C
r safety p
s commiss
takes up the cases of the diss
sfied c
rs and it has
ently given instr
s for
of number of Murray p
s.
Recent Recs Of Murray Lawn Mowers
Recently about 17 models of Murray lawn mowers were ed on the orders of C
r safety p
s commiss
. The case related to the safety of Murray lawn mowers and possibility of injury to the person working on lawn mower or just standing nearby.
The involved 20-, 21-, and 22-inch walk-behind lawn mowers and some 30-inch mid-engine riding lawn mowers. 38-, 40-, 42-, and 46-inch lawn tractors 46-inch garden tractors were also
ed by the company.
The problem was related to the stic components of the lawn mowers that cracked when struck by the objects thrown by the blade. These parts could be ejected from the lawn mower co
etely unexpectedly and the nearby c
r could be injured. As of now no co
ts have been
eived by the commiss
regarding the injury but the
was initiated
the same to avoid possible injuries.
The total units ed were about 8o00 numbers
One thing to be said positive about Murray Inc. was that it co-operated with commiss and
ed the defective lawn mowers even before the chances of injury b
me a reality.
Cr Co
ts About Murray Lawn Mowers
Cr co
t sites are replete with co
ts about Murray lawn mowers. The major co
ts were regarding
* Part non-availability: Number of pers reported that parts of Murray lawn mowers were not easily available in the market. This meant that the machines were not available to the users for quite a long time after having spent lots of dollars in purchasing the lawn mowers.
* Incoete inform
on The web site states that the best
ce for spare parts is the lo
dealer but fails to give the addresses of the lo
dealers. The web site gives the addresses of many countries but fails to give the list of USA Service centers
* Substandard parts: Many crs have co
ed that the parts of Murray broke down and made the p
useless. The non-availability of the spares added to the problems of c
rs.
Once you have a disssfied customer, you have a neg
ve publicity, any c
r who says that he/she will not purchase Murray p
s in lifetime finds many friends, and the result is bad publicity for the company.
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